Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

ETERNITY FLOWERS - DELIVERY POLICY

Delivery Areas:We are a real local florist located at 2 Otter Lodge Pl, The Woodlands, TX 77382. We provide same-day flower delivery to:Primary Areas (Free to $14.99 delivery): The Woodlands (77380, 77381, 77382, 77384, 77389), Shenandoah, Oak Ridge North, Spring (77386, 77388)Extended Areas ($19.99 - $29.99): Conroe (77301, 77302, 77303, 77304, 77305), Magnolia (77354, 77355), Tomball (77375), Montgomery, Cypress (77433), KleinWe also deliver to Houston, Katy, Humble and surrounding areas with advance notice.Delivery Timeframes:- Monday - Friday: 9:00 AM - 6:00 PM- Saturday: 9:00 AM - 4:00 PM- Sunday: 10:00 AM - 3:00 PMSame-Day Delivery: Orders must be placed by 2:00 PM CST for same-day delivery. Orders after 2 PM will be delivered next day.Conditions:1. Delivery times are not guaranteed. We will make every effort to deliver at requested time, but due to traffic and order volume, times may vary.2. Recipient not available: If recipient is not home, we will leave the arrangement in a safe location or with a neighbor, and notify the sender. For apartments/hospitals, we deliver to front desk/security.3. Hospitals, funeral homes, churches, and businesses: We deliver to reception/front desk. Please provide full name of recipient and room/funeral time if available.4. Substitutions: If a flower is out of season or unavailable, we will substitute with a flower of equal or greater value to maintain the style and color palette.5. Incorrect address: Additional delivery fee may apply if address provided is incorrect or incomplete.6. Weather/disasters: Delivery may be delayed due to severe weather conditions.Contact: (281) 940-9493

We accept returns only for items that arrive defective or damaged. Please contact us within 24 hours of delivery with a photo of the issue to arrange a return.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.